As a field service representative for our steel water transmission systems, Alonso Renteria spends much of his time visiting project jobsites where our product is delivered daily. He assists clients with proper handling, storage, and installation procedures, as well as repair recommendations to meet owner and AWWA specifications. Alonso works hand in hand with NWP plant engineers, project managers, operations, and quality control teams to address and resolve any issues before and after product delivery and to ensure project success and client satisfaction.
My job title is Field Service Representative, and I've been with Northwest Pipe since 2018 when the Tracy plant was acquired from Ameron.
I was hired at the Tracy plant on March 3,1994, starting on the cylinder production line. As my experience evolved through different tasks and departments, I became an operator of various types of pipe manufacturing equipment and machines. From there, I became a manufacturing production foreman, an HSE coordinator, and later a salaried supervisor. The experience I gained in all of those different roles was acknowledged and recognized when I was offered the field service representative position in 2012.
The most exciting thing about my job is being able to assist customers at the jobsites to make sure our product installs without any problems.
At work: Talking to customers and getting positive feedback about our product.
Outside of work: Knowing that my family is healthy and always remains united through thick or thin.
All three ACT values resonate for me in my role. I take accountability by responding immediately when a contractor seeks assistance or consultation, and I commit to making sure the request is taken care of in a timely matter in collaboration with them and, at times, my colleagues.
A figure of Hispanic Heritage I admire is Cesar Chavez. He dedicated his whole heart and soul to fighting for farm workers' rights, organizing marches, strikes, and boycotts to pressure employers to pay adequate wages. Chavez was responsible for legislation enacting the first Bill of Rights for agricultural workers.
My parents are a big inspiration in my life-they migrated here to the United States in 1974. They were very hard-working agricultural workers, raised a family of five, and would open their doors to anyone that needed their help by providing them with a roof over their head and assistance in job placement until they became self-sufficient.
My advice is to be patient, flexible, and understanding with the customer. The majority of contractors out in the field deal with more than just our product.
Most definitely-preparing and eating our gastronomical Mexican dishes, listening to Mexican Regional music like Mariachi and Banda, and honoring other significant dates like Dia de los Muertos (Day of the Dead) and Dia de los Reyes Magos (Day of the Wise Men).
It's a celebration and recognition of what Hispanics have done in the United States to make changes in any form or way.
Northwest Pipe Company published this content on 22 September 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 22 September 2022 23:49:09 UTC.